Service Center

1.How to register on Asicminermarket?

There are tow ways to register on asicminermarket.com.
1. You can register with your valid email.
2. You can log in asicminermarket with your Facebook , Twitter or Google account directly.Welcome to join us!

2.How to reset password if forgot?

1. If you use your Facebook or Google account, you can reset the password in your Facebook or Google account firstly, and then use the new password to log in;
2. If you registered via email, please click “Forgot your password? ” to reset your password. Please refer to the picture attached:
If it still does not work, you can contact us via email . We will help you reset your password directly. Please note that we may need some information from your order history since we have to ensure the security of your account.

3.What should I do if I want to change my registered account (Email/Phone number)?

Register by Email:
Please modify your registered email in your Account, which is located in Account Setting–Email ,. After entering your correct email, you will get an email from asicminermarket with verification code. Please enter the code, then the email will be changed successfully.
Note:
1. It only can be modified once a month.
2. It is also applicable to change your bound email.
3. All emails from asicminermarket will be sent to your new email.
Register by Phone number:
The process is same as Registered by Email.

4.How to unsubscribe from Asicminermarket?

You can unsubscribe by yourself.
Email unsubscribe:
1. The “UNSUBSCRIBE” button is at the bottom of the system emails. If you don’t want to get these emails, please click to unsubscribe.
2. Or you can click here?to unsubscribe your email directly.
Note: Please DO NOT UNSUBSCRIBE if you have any orders since all the information about your orders will be sent to you, which will help you to be informed about the status of your package.

5.How could i apply a business account

If you want to be one of our long term business partner, which could get better pricing discount,wider payment terms and more flexible support. please contact our customer service team

1.How can I check the status of my order?

You can check your order status in your Account or contact your sales representative directly for the order status update.

2.The order is paid,why the status is still pending?

If you pay by wire transfer , we may need time to confirm your payment. If you need the products you ordered urgently, we can adopt a faster payment method, such as USDT USDC BTC ETH etc.

3.Why my order is still in the processing stage after several days after payment completed

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to sales@asicminermarket.com

4.How do I cancel an order?

Before your order is shipped out, you can follow the below steps to cancel it:
Step 1: Sign into My Orders and find your order
Step 2: Click Cancel Order
Step 3: Select a cancellation reason in the pop-up box and submit your request
Note:
1. You can only cancel an order before the order has not been proceed and shipped out.
2. If you have already paid for your order, the cancellation request needs to be approved by asicminermarket.

5.What should I do if I want to change the shipping address?

1. Default address: Please edit your address in Account-Edit Profile-Shipping Address.
2. Preparing order: You cannot edit by yourself. Please contact our customer service if needed.
3. Shipped order: The shipping address cannot be edited.

6.How do i change my order

If you have not paid for the order, please cancel the order directly and place a new order.
If you have already paid, please contact your sales representative to change.We could help you to modify the orders or place a new order .
Please note that you could only change before the order has not been proceed and shipped out.

1.Do you support world wide shipping

Yes, Our warehouse and logistics processing center is located in Shenzhen, China/Hongkong. This is the worldwide ASIC miner product distribution center, near Hong Kong Global Airport Center, our orders support convenient and fast global shipping.

2.How long will i receive my order.

The lead time inlcud the products lead time plus the shipping time.
If the products in stock,we will ship within 48 hours after the order confirmed
If the products are not in stock,we usually need 2-3 days to prepar your shipment.for some specific produts,the lead time might be longer,it is better to confirm lead time before you confirm an order.
The shipping time is different when the destination is different.
We usually use DHL UPS,Fedex to ship internatial orders.it usually takes 7-15 days to arrive your country.

3.Do you offer free shipping?

Shipping cost: It will be quoted based on detailed shipping address, and the order volume…

4.How to calculate the shipping cost?

Our default mode of delivery is DHL, UPS, Fedex, TNT, etc. When you choose the mode of transport, the system will automatically calculate the cost of transport for your reference.

5.Do i need to pay the custom tax?

Maybe. It depends on what country you are receiving the goods in.
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
1. We have no control over these charges and cannot predict the amount.
2. Customs and taxation policies vary widely from country to country. You should refer to your local custom laws.
3. When customs clearance procedures are required, there might be delays beyond our estimated delivery date. Additional charges for taxes or customs clearance must be paid by the recipient.
4. If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.

6.How can I track my package after they have been shipped?

You can track your package according to the courier number we provide.
After delivery, we will update your carrier (DHL,UPS,Fedex,TNT,ect) tracking order number to your order system. You can also consult our customer service representative. When the shipping order is generated, we will notify you at the first time.

1.What is your warranty terms?

Once ordered, You’ve agreed with the after-sales policy accept default:

1. We collaborate with the Miner manufacturer (Bitmian & MicroBT & Avalon etc), For after-sales problems, you can contact the Mining Machines Official after-sales service or contact us as well.
2. One year warranty for brand-new Miner Machine & Power is provided.
3. The price of mining machines has to be adjusted accordingly to meet market fluctuations without advance notice or compensation.
The following events will void the warranty:
1. Customer removes/replaces any components by himself without receiving permission from us.
2. Miner/boards/components damaged by water immersion/corrosion or wet environment.
3. Corrosion caused by exposed circuit boards or components to water and moisture.
4. Damage caused by low-quality power supply.
5. Burnt parts on hash boards or chips.
Generally, we provide branded miner resources in order to meet your needs. Mining Equipment from manufacturer and unbroken package.

2.USED MINERS After Sales?

1.Please note before purchasing, for all used miners, we will provide test video and recording time. (Second-hand mining machine specifications: normal computing power Th/s±10% PWR consumption W±10%)
2. Due to the fluctuation of mining market prices, we do not accept returns and refunds after your payment.
3. Second-hand brand miners can be repaired and will be charged for parts and labor.
If you have any confusion before purchasing, please feel free to contact us by submitting feedback and let us know what we can do to help you.

1.What payment methods do you accepted?

2.Can I use Cash On Delivery?

If you become our business account customer, we can offer many more flexible payment terms, including COD. However, we need to pass the approval of business account application.
After becoming a business account, you also have the opportunity to get better payment terms, such as NET 7days,NET15 days or NET 30 days. Welcome to join us.

3.Why is my order payment processing?

1.Your funds is under checking and being protected.
2. There is a better way to shorten the process. After your payment, the bank will send you the transaction detail. Then please send that screenshot to us. Once confirmed, we will prepare your order ASAP.

4.How could i get the fefund,how long will i receive?

We do not accept any refunds after your payment.

5.Can you buy ASIC Miners with altcoins credit-card or paypal?

No, at ASIC Miner Market you can buy Asic Miners with Bitcoin (BTC) ETH USDT USDC wire money transfer etc. Still, it is, however, very simple to get Bitcoins ETH USDT USDC if you would like to make your purchase with a credit card, PayPal。

Acknowledgements: ASIC Miner Market is not affiliated with any of the services listed here and takes no responsibility for a particular service not fulfilling your demands or expectations. Please choose from the listed services at your own risk and judgment. Please be careful with your money. When sending money to an exchange or other services, you are trusting that the operator will not abscond with your funds and that the operator maintains secure systems that protect against theft – internal or external. It is recommended that you obtain the real-world identity of the operator and ensure that sufficient recourse is available.

Get Bitcoins with a credit card:

Get Bitcoins via person-to-person exchange:

LocalBitcoins

Get Bitcoins via ATM:

1.What is the lead time of the products I ordered?

When you place order,you could see the products availability.
If it is in stock, we usually deliver the goods within 24 hours after the order is confirmed. It will take you about 2-5 days to receive the products.
If the product is not in stock, you could ask the delivery date with our sales representative before ordering, or after placing the order, we will update the estimated delivery time to the system or notify you by email.
After the order is shipped, it will take about 2-5 days to receive the goods.

2.Can i get free samples before i make big quantity purchase?

3.Do you support OEM/ODM?

Yes, we can provide customized services, such as customized labels and packaging.
Our engineer team can also develop customized software and hardware products for you according to your specific requirement.

4.Is there a discount if you buy large quantities?

Yes,we have a business account for the customers who buy regularly and in big quantity. Business account customer are our VIP customer,who could enjoy better payment terms,very good discount of product pricing, one by one service by our professional sales and technical support team.Welcome to join us!

5.Do you support technical support?

Yes,we could support technical support for pre-sale and after sale.
Any questions,feel free to contact us before or after you buy.

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