1.How to register on AsicMinerMarket?
There are three ways to register on AsicMinerMarket.com. 1. You can register with your valid email. 2. You can register with your Mobile Phone Number. 3. You can log in AsicMinerMarket with your Facebook , Twitter or Google account directly.Welcome to join us!
2.How to reset password if forgot?
1. If you use your Facebook or Google account, you can reset the password in your Facebook or Google account firstly, and then use the new password to log in; 2. If you registered via email, please click "Forgot your password? " to reset your password. Please refer to the picture attached: If it still does not work, you can contact us via email . We will help you reset your password directly. Please note that we may need some information from your order history since we have to ensure the security of your account.
3.What should I do if I want to change my registered account (Email/Phone number)?
Register by Email: Please modify your registered email in your Account, which is located in Account Setting--Email ,. After entering your correct email, you will get an email from AsicMinerMarket with verification code. Please enter the code, then the email will be changed successfully.
4.How to unsubscribe from AsicMinerMarket?
You can unsubscribe by yourself. Email unsubscribe: 1. The "UNSUBSCRIBE" button is at the bottom of the system emails. If you don't want to get these emails, please click to unsubscribe. 2. Or you can click here?to unsubscribe your email directly. Note: Please DO NOT UNSUBSCRIBE if you have any orders since all the information about your orders will be sent to you, which will help you to be informed about the status of your package.
5.How could i apply a business account
If you want to be one of our long term business partner, which could get better pricing discount,wider payment terms and more flexible support. please contact our customer service team or register a business account online.
1.How can I check the status of my order?
You can check your order status in your Account or contact your sales representative directly for the order status update.
2.The order is paid,why the status is still pending?
If you pay by wire transfer , we may need time to confirm your payment. If you need the products you ordered urgently, we can adopt a faster payment method, such as USDT USDC BTC ETH etc..
3.Why my order is still in the processing stage after several days after payment completed
If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to email@example.com
4.How do I cancel an order?
Before your order is shipped out, you can follow the below steps to cancel it: Step 1: Sign into My Orders and find your order Step 2: Click Cancel Order Step 3: Select a cancellation reason in the pop-up box and submit your request Note: 1. You can only cancel an order before the order has not been proceed and shipped out. 2. If you have already paid for your order, the cancellation request needs to be approved by AsicMinerMarket.
5.What should I do if I want to change the shipping address?
1. Default address: Please edit your address in Account-Edit Profile-Shipping Address. 2. Preparing order: You cannot edit by yourself. Please contact our customer service if needed. 3. Shipped order: The shipping address cannot be edited.
6.How do i change my order
If you have not paid for the order, please cancel the order directly and place a new order. If you have already paid, please contact your sales representative to change.We could help you to modify the orders or place a new order . Please note that you could only change before the order has not been proceed and shipped out.
1.Do you support world wide shipping
Yes, Our warehouse and logistics processing center is located in Shenzhen, China/Hongkong. This is the worldwide ASIC miner product distribution center, our orders support convenient and fast global shipping.
2.How long will i receive my order.
The lead time inlcud the products lead time plus the shipping time. If the products in stock,we will ship within 48 hours after the order confirmed If the products are not in stock,we usually need 2-3 days to prepar your shipment.for some specific produts,the lead time might be longer,it is better to confirm lead time before you confirm an order. The shipping time is different when the destination is different. We usually use DHL UPS,Fedex to ship internatial orders.it usually takes 7-15 days to arrive your country.
3.Do you offer free shipping?
Shipping cost: It will be quoted based on detailed shipping address, and the order volume…
4.How to calculate the shipping cost?
Our default mode of delivery is DHL, UPS, Fedex, TNT, etc. When you choose the mode of transport, the system will automatically calculate the cost of transport for your reference.
5.Do i need to pay the custom tax?
It depends on what country you are receiving the goods in. In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country. 1. We have no control over these charges and cannot predict the amount. 2. Customs and taxation policies vary widely from country to country. You should refer to your local custom laws. 3. When customs clearance procedures are required, there might be delays beyond our estimated delivery date. Additional charges for taxes or customs clearance must be paid by the recipient. 4. If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.
6.How can you help me save on customs duty?
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.
7.How can I track my package after they have been shipped?
You can track your package according to the courier number we provide. After delivery, we will update your carrier (DHL,UPS,Fedex,TNT,ect) tracking order number to your order system. You can also consult our customer service representative. When the shipping order is generated, we will notify you at the first time.
1.What is the warranty period?
Ideally, the manufacturer's warranty varies from 180-360 days based on the miner's make and model.
2.Are there different warranty periods for different miners?
Yes, the warranty period variates from miner to miner based on the manufacturer.
3.Do used miners come with a warranty period?
No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.
How do I request an exchange or return?
We do not accept any refunds after your payment. Once ordered, You’ve agreed with the after-sales policy accepted by default.
1.What payment methods do you accepted?
We accepts payments with Wire Transfer or Cryptocurrency (BTC | ETH | LTC | DASH | USDC(only ERC20) | BUSD | USDT (TRC20 and ERC20) etc.
2.Why is my order payment processing?
1.Your funds is under checking and being protected. 2. There is a better way to shorten the process. After your payment, the bank will send you the transaction detail. Then please send that screenshot to us. Once confirmed, we will prepare your order ASAP.
3.How could i get the fefund,how long will i receive?
We do not accept any refunds after your payment.
4.Can you buy ASIC Miners with credit-card or paypal?
No, at ASIC Miner Market you can buy Asic Miners with Bitcoin (BTC) ETH USDT USDC wire money transfer etc. Still, it is, however, very simple to get Bitcoins ETH USDT USDC, if you would like to make your purchase with credit card or PayPal. Notes： Acknowledgements: ASIC Miner Market is not affiliated with any of the services listed here and takes no responsibility for a particular service not fulfilling your demands or expectations. Please choose from the listed services at your own risk and judgment. Please be careful with your money. When sending money to an exchange or other services, you are trusting that the operator will not abscond with your funds and that the operator maintains secure systems that protect against theft – internal or external. It is recommended that you obtain the real-world identity of the operator and ensure that sufficient recourse is available. Get Bitcoins with a credit card: Indacoin Circle Get Bitcoins via person-to-person exchange: LocalBitcoins Get Bitcoins via ATM: Coindesk ATM Map Bitcoin ATM Map coinmap.org
1.Are the website miner prices updated ones?
Yes, we ensure our product prices are up-to-date.
2.Do the prices on the website fluctuate quite often?
No, the prices of the miners on our website don't fluctuate on a daily basis, but it does fluctuate on a frequent basis. We request you to confirm product price through our website before placing an order.
3.In which currency are the miner prices listed?
The miner prices on our website are listed in US$.
4.Are all the listed miners available?
We are encountered with a high number of orders each day (In Stock means there are stocks).
5.Are the stated prices inclusive of shipping prices of the miner?
Yes, the stated price is inclusive of shipping costs which include doorstep delivery.
6.Are the prices listed on the website based on transparent pricing?
Yes, we believe in transparent pricing of our products and don't have any hidden charges associated with the miner.
6.Does bulk ordering provide me access to special discounts on the miners?
Yes, if you want to buy 10 or more miners, you can contact our team. They will be happy to help you.